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These terms apply when you book Moy Lodge directly, or when you book Moy Lodge and Moy Cottage together. Please read them before accepting your quotation, particularly the sections covering payment, cancellation, catering and the security deposit.
Cottage-only direct bookings are covered by the Moy Cottage Direct Booking Terms. Use of this website is covered by our general website terms, and information about how we use personal data is in our privacy policy.
If a booking is arranged through another platform or agent, its applicable terms may also apply. If there is a conflict concerning a direct Lodge or combined booking, the accepted quotation, booking confirmation and these terms take priority over the general website terms.
Last updated: 9 September 2026
Your booking is with Little Cat Lettings Limited, trading as Moy Lodge.
Company number: 17201765
Registered office: 30 New Elvet, Durham, England, DH1 3AL
Email: katrina@humanitydirect.org
Telephone: +44 7348 659912
In these terms, “we”, “us” and “our” mean Little Cat Lettings Limited. “You” means the lead guest making the booking.
These terms apply to direct bookings of Moy Lodge and combined bookings of Moy Lodge and Moy Cottage.
Moy Lodge is at Moy Lodge, Tulloch, Roy Bridge, PH31 4AR.
Short-term let licence: HI-41595-F
Maximum occupancy: 20 guests
EPC rating: F (29)
For a combined booking, Moy Cottage is also included.
Moy Cottage short-term let licence: HI-41614-F
Combined maximum occupancy: 30 guests
Moy Cottage EPC rating: E (50)
Babies and children count towards the applicable maximum occupancy.
Every Lodge and combined booking is individually arranged.
Your written quotation or booking summary will set out:
Please check these details carefully before accepting the quotation.
Prices and availability may change before a booking is confirmed. Once confirmed, the agreed price will not change unless you request a change to the booking or agree additional services.
A contract is formed when:
The accepted quotation, booking confirmation and these terms form the agreement. If a booking-specific detail in the accepted quotation differs from these general terms, the booking-specific detail will apply.
The lead guest is responsible for the booking and for ensuring that all guests, visitors and suppliers follow the agreement.
Accommodation booked for specific dates does not normally have a statutory 14-day cooling-off period.
A deposit of 25% of the agreed accommodation price is required to confirm the booking. The deposit is non-refundable if you cancel, subject to the rebooking provisions below.
The remaining accommodation balance is due 90 days before arrival.
For a booking made 90 days or fewer before arrival, the full accommodation price is required to confirm the booking.
Catering, events, optional services and third-party costs will be charged and paid as set out in the accepted quotation.
No VAT is currently charged.
If a payment is not made when due, we will contact you and give you a reasonable opportunity to pay. If it remains unpaid, we may treat the booking as cancelled by you and apply the cancellation terms below.
You must cancel in writing by emailing us. The cancellation takes effect when we receive it.
The standard accommodation cancellation charges are:
For catering, events, third-party services and optional extras, you will be responsible only for cancellation charges stated in the accepted quotation and reasonable costs that we have already incurred and cannot recover.
We will take account of costs saved because cancelled services no longer have to be provided.
We strongly recommend taking out suitable travel insurance as soon as the booking is confirmed. The insurance should reflect the total value and nature of the booking and cover everyone in the party.
We will make reasonable efforts to offer cancelled dates for rebooking, although we cannot guarantee that a suitable replacement booking will be found.
If we receive a replacement booking, we will recalculate the cancellation charge to take account of:
We will not retain or charge more than once for the same loss or cost.
We will refund any amount you paid above our reasonably calculated loss and costs. A refund will not exceed the amount you paid.
We will explain the calculation and normally make any refund after we have received payment for the replacement booking.
You may ask to change the dates, guest arrangements, services or properties included, but changes are not guaranteed.
Any change must be agreed in writing and may result in a revised price. We may also need to recover reasonable costs already incurred because of the original arrangements.
If we cannot agree a change, the original booking remains in place. If you cancel it, the cancellation terms above apply.
A reduction in the length of stay, number of properties or services may be treated as a partial cancellation.
If we cannot provide the booked property or an important part of the agreed stay, we will tell you as soon as reasonably possible.
We may offer suitable alternative arrangements or dates, but you do not have to accept them. If the booking cannot proceed, we will refund the amounts paid for accommodation and services that will not be provided.
If a stay has to end early because the property becomes unavailable, we will refund the appropriate part of the price for the accommodation and services not provided.
This does not affect any other rights you may have under applicable law.
Check-in is from 16:00 on the arrival date.
Check-out is by 11:00 on the departure date.
Different times may be agreed as part of a bespoke booking. Any variation must be confirmed in writing.
Arrival instructions and the estate gate code will be provided before the stay.
Only the guests included in the booking may stay overnight.
The Lodge must not accommodate more than 20 guests. A combined Lodge and Cottage booking must not accommodate more than 30 guests.
Please obtain our agreement before inviting additional visitors. Visitor numbers and arrangements must comply with the accepted quotation, the short-term let licences and any event plan.
You must not sublet either property or use the estate for an illegal purpose.
Children must be supervised appropriately, particularly near Loch Laggan, the stream, fires, the sauna and other natural hazards.
A Lodge booking provides exclusive guest use of the accommodation and guest areas identified in the quotation.
It does not prevent our property manager, cook, host or other authorised staff from accessing the Lodge and service areas at reasonable times to provide the agreed catering, housekeeping, maintenance and guest services.
We will carry out these duties with appropriate regard for your privacy.
Moy Lodge stays are catered. The catering arrangements, charges and payment terms for your booking will be set out in the accepted quotation.
Please provide accurate information about allergies, dietary requirements and the ages of children by the requested deadline.
We will discuss dietary needs and provide allergen information. Unless expressly agreed in writing, we cannot promise that a kitchen or meal will be completely free from traces of a particular allergen.
Lunch and other services not included in the quotation are available only if agreed in advance.
Family celebrations, resident dinner parties, corporate retreats, weddings and other suitable gatherings may be accepted by prior written agreement.
The quotation or event plan may set additional requirements concerning:
Stag groups, hen groups and ticketed or paid events are not accepted.
Commercial photography and filming require prior written agreement.
An event or gathering is permitted only to the extent expressly confirmed in writing.
Chefs, entertainers, photographers, activity providers and other external suppliers require our prior approval.
We may reasonably require details of their insurance, licences, risk assessments, equipment and proposed access to the estate.
Unless we engage the supplier directly, the supplier remains responsible for its own services and you remain responsible for its conduct while at the property. This does not limit any responsibility we may have under applicable law.
Pets are not permitted in Moy Lodge.
For a combined Lodge and Cottage booking, pets may be accepted in Moy Cottage only and must be agreed in advance. Where pets are accepted, the pet limits, charges and guest responsibilities in section 11 of the Moy Cottage Direct Booking Terms apply and form part of this agreement.
Please discuss assistance animals with us before booking so that suitable arrangements can be made. Assistance animals will be handled in accordance with applicable law.
Smoking and vaping are not permitted inside either property.
If smoking outside, please do so well away from buildings and other combustible materials. Cigarettes, matches and other smoking materials must be fully extinguished and disposed of safely. They must never be discarded anywhere in the grounds or surrounding countryside. Particular care is required during dry weather because of wildfire risk.
Guests must follow the safety instructions provided for fires, the Aga, barbecue, sauna, loch and other estate facilities.
Loch Laggan and the surrounding land are natural environments. Water, weather, ground and access conditions can change.
Children and anyone requiring assistance must be supervised appropriately.
The sauna and any boat may be used only where included or agreed, and guests must follow the instructions provided.
Suitable life jackets must be worn when using the boat.
Nothing in this section limits our responsibility where loss or injury is caused by our negligence or where liability cannot legally be excluded.
Please:
Fair wear and tear will not be charged to you.
You are responsible for the reasonable cost of loss, damage or additional cleaning caused by you, a member of your party, your visitors, pets or suppliers.
We will provide details and reasonable evidence of any amount claimed.
A £500 refundable security deposit applies to Lodge and combined bookings unless a different amount is clearly stated in the accepted quotation.
The quotation will confirm:
If an agreed event or other special arrangement requires a different security deposit, this will be stated in the quotation before the booking is confirmed.
No deduction will be made for fair wear and tear or normal changeover cleaning.
If we identify loss, damage, missing items or exceptional additional cleaning caused by you, a member of your party, a visitor, pet or supplier, we will:
Your responsibility for proven loss, damage or additional cleaning is not limited to the amount of the security deposit.
We, estate staff and approved contractors may enter the properties at reasonable times to provide agreed services or carry out essential maintenance, inspection or repairs.
We will normally give reasonable notice unless the access is part of the agreed service or urgent action is required to protect people or property.
An exterior security camera covers the private driveway from the entrance gate towards the Cottage and Lodge. It remains active during guest stays.
Further information about how personal information is handled is provided in our privacy policy.
Wi-Fi and utilities are provided for reasonable guest use.
We cannot guarantee that internet access, electricity, water, heating or other services will be uninterrupted where an interruption is outside our reasonable control. If a problem occurs, please tell us promptly so that we can try to resolve it.
Internet access must not be used unlawfully.
Please tell us promptly if something is wrong during the stay. This gives us a reasonable opportunity to investigate and put matters right.
If the problem is not resolved, please contact us in writing as soon as possible with the relevant details.
Reporting a problem promptly does not take away any of your legal rights.
Nothing in these terms excludes or limits our responsibility where it would be unlawful to do so, including responsibility for death or personal injury caused by our negligence or for fraud.
We are not responsible for loss or damage that is not caused by our breach of contract or negligence, or for events outside our reasonable control, except where applicable law provides otherwise.
Please take reasonable care of personal belongings, vehicles and equipment. We are not responsible for their loss or damage unless it results from our breach of contract or negligence.
Nothing in these terms affects your statutory rights.
If you, a member of your party, a visitor or a supplier seriously or repeatedly breaches the agreement, puts people or property at risk, exceeds an agreed limit, or uses the property illegally, we may require the behaviour to stop.
Where the breach is serious or cannot reasonably be corrected, we may end the stay and require the relevant people to leave. Any refund will depend on the circumstances, the loss caused and applicable law.
The accepted quotation, booking confirmation and these terms form the agreement between you and us. Any variation must be agreed in writing.
If a particular term cannot be enforced, the remaining terms will continue to apply.
These terms and your booking are governed by Scots law. The Scottish courts have non-exclusive jurisdiction. If you are a consumer, this does not prevent you from using any other court or mandatory legal protection available to you.
Choose your stay at Moy
Explore our two large holiday homes by Loch Laggan in the Scottish Highlands.
A ten-bedroom, fully catered holiday home that sleeps up to 20 — a bespoke exclusive-use stay for your gathering.
A five-bedroom self-catering holiday cottage that sleeps up to 10 — a relaxed retreat you can book online.